Please review the product description and access details before purchasing. Because our services can include immediately delivered digital products and online course access, refund eligibility may differ depending on the nature and status of the purchase.

01 Digital Products

Digital products may be delivered electronically and may become available for download or access shortly after successful payment. For this reason, refund eligibility can depend on whether the product has already been delivered, downloaded or accessed.

02 Incorrect or Defective Files

If you receive an incorrect, corrupted or technically unusable digital file, contact support with your order details as soon as reasonably possible. We may request information needed to verify the issue and, where appropriate, provide a replacement file or another suitable resolution.

03 Duplicate Payments

If you believe you were charged more than once for the same order, contact support with the relevant order or transaction references. After verification, an eligible duplicate payment can be reviewed for refund through the applicable payment method.

04 Failed or Reversed Payments

If your account or bank shows a debit but our system does not show a successfully completed order, the payment may be subject to the payment provider's settlement, reversal or reconciliation process.

Please keep your payment or transaction reference available when contacting support. It helps us identify and verify the transaction more quickly.

05 Unauthorized Transactions

If you believe a transaction was not authorized by you, contact us as soon as possible and, where appropriate, contact your bank or payment provider. We may request transaction details to investigate the reported issue.

Never send complete card numbers, CVV codes, passwords, OTPs or payment PINs to support.

06 Situations Where Refund May Not Apply

A digital product has been successfully delivered and accessed.
The request is based only on a change of mind, where applicable.
The product has been copied, redistributed, resold or misused.
The request relates to a violation of our Terms & Conditions.

These conditions remain subject to any rights or protections that cannot legally be excluded under applicable law.

07 Course Access

Course access may be provided immediately after successful payment. Where course content has already been substantially accessed or consumed, refund eligibility may be affected, subject to applicable law and the specific offer or access terms shown at purchase.

08 Refund Processing

Where a refund is approved, it will generally be processed through the original payment method or the applicable payment provider's supported refund process. The time required for the amount to appear in the customer's account can vary by payment provider and financial institution.

09 How to Request a Refund

Contact THE SKILLS MASTER through the official support/contact channel published on our website. Please include your name, registered email address, order number and a clear description of the issue.

Providing accurate order information helps our team review your request efficiently.

10 Policy Updates

We may update this Refund Policy when our products, payment methods, services or applicable requirements change. The latest version published on this page will apply to future purchases, subject to applicable law.

11 Contact & Support

If you have a question about a refund, payment, product delivery or course access, please contact THE SKILLS MASTER through the official support/contact channel available on our website.

If you have any questions, please contact us at:
Email: support@theskillsmaster.in